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2. Eligibility for Returns and Refunds

To be eligible for a return or refund, please ensure that your purchase meets the following conditions:

• Timeframe: Returns must be initiated within 30 days from the date you received your order.
• Condition of Items: Items must be unused, unworn, and in the same condition that you received them. They should also be in the original packaging with all tags and labels attached.
• Proof of Purchase: A receipt or proof of purchase is required to process your return or refund.

3. Non-Returnable Items

Certain types of goods are exempt from being returned. These include:

• Customized or Personalized Items: Any item that has been customized or altered according to your specifications.
• Final Sale Items: Items marked as “Final Sale” are not eligible for return or refund.
• Intimate or Hygienic Products: Products such as undergarments or swimwear once opened are non-returnable for hygiene reasons.

4. Damaged or Lost Items

We take great care in ensuring that your order arrives in perfect condition. However, in the rare event that your item is damaged or lost during transit, please contact us immediately:

• Damaged Items: If you receive a damaged item, notify us within 7 days of receiving your order. Please provide photographic evidence of the damage and the packaging. We will arrange for a replacement or offer a full refund based on the situation.

• Lost Items: If your shipment is lost in transit, please notify us within 14 days of the expected delivery date. We will initiate an investigation with the carrier and ensure that you receive either a replacement or a full refund.

5. How to Initiate a Return or Refund

To begin the return or refund process, please follow these steps:

1. Contact Us: Reach out to our Customer Service team via email at [email protected] or call us at (805) 400-9584. Alternatively, you can visit our Contact Page to submit your request.

2. Provide Information: Please include your order number, the item(s) you wish to return, and the reason for the return. For damaged items, include photographs as evidence.

3. Receive Instructions: Our team will provide you with detailed instructions on how to return your item(s), including the return address and any necessary shipping labels.

6. Return Shipping Costs

• Orders Over $199: Qualifying orders are eligible for free return shipping.
• Orders Under $199: A flat return shipping fee of $7.99 will be applied unless the return is due to a defect or error on our part.

Note: We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

7. Processing Your Return or Refund

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund:

• Approval: If your return is approved, your refund will be processed within 2-5 business days and a credit will automatically be applied to your original method of payment.

• Rejection: If your return is rejected due to the item not meeting our return conditions, you will be notified and the item will be returned to you at your expense.

8. Exchanges

If you wish to exchange an item for a different size, color, or style, please follow the return process outlined above and place a new order for the desired item. Exchanges are subject to product availability.

9. Refund Timeframe

Once your return is approved, refunds will be processed within 2-5 business days. Please note that it may take additional time for the refund to appear on your statement, depending on your bank or credit card issuer.

10. Handling Charges

To ensure the quality and presentation of our embroidered clothing, rollingtummy may apply handling charges to certain orders. These charges cover costs associated with packaging, quality control, and preparation for shipment. Handling charges, if applicable, will be clearly indicated during the checkout process.

11. Tax Refunds

Sales tax is calculated at 5% based on your shipping address and will be refunded along with the product price, provided the return meets our eligibility criteria.