Frequently Asked Questions (FAQs)

Welcome to rollingtummy’s FAQ section! Below you’ll find answers to the most common questions about our embroidered clothing, orders, shipping, returns, and more. If you have any additional questions, feel free to contact us at [email protected] or call us at (805) 400-9584.

1. General Information

1.1. What is rollingtummy?

rollingtummy is a premium brand under CENTRAL CAL RENOVATIONS LLC that specializes in high-quality embroidered clothing. We offer a diverse range of custom and ready-to-wear embroidered apparel designed to express your unique style and personality.

1.2. Where is rollingtummy located?

We are based in Visalia, California.
Address:
CENTRAL CAL RENOVATIONS LLC
4816 W Nellis Ave,
Visalia, CA 93277,
United States

1.3. How can I contact rollingtummy?

You can reach us through the following methods:

2. Ordering

2.1. How do I place an order?

To place an order, browse our collection on rollingtummy.com, select your desired embroidered clothing, choose the appropriate size and color, and proceed to checkout. Follow the on-screen instructions to complete your purchase securely.

2.2. What payment methods do you accept?

We accept the following secure payment methods:

  • Stripe: Supports a wide range of credit and debit cards, including Visa, MasterCard, American Express, Discover, and more.
  • PayPal: Allows you to pay using your PayPal account balance, linked bank accounts, or credit/debit cards.

2.3. Can I change or cancel my order after placing it?

Yes, you can cancel your order within 24 hours of placement or before it has been shipped. To request a cancellation, contact our Customer Service team immediately via email at [email protected], phone at (805) 400-9584, or through our Contact Form.

3. Shipping

3.1. What are your shipping options and costs?

  • Free Shipping: Orders over $199 qualify for free standard shipping within the United States.
  • Standard Shipping: Orders under $199 will incur a flat shipping fee of $7.99.

We use reliable carriers such as FedEx, UPS, and USPS to ensure your embroidered clothing is delivered safely and promptly.

3.2. How long does shipping take?

  • Processing Time: 2-4 business days from Monday to Friday, between 9:00 AM – 5:00 PM.
  • Shipping Time: 7-15 business days from Monday to Friday, between 9:00 AM – 5:00 PM.

Please note that orders placed on weekends or holidays will be processed on the next business day.

3.3. Do you ship internationally?

Currently, rollingtummy ships exclusively within the United States. We do not offer international shipping at this time.

3.4. How can I track my order?

Once your order has been shipped, you will receive a confirmation email containing your tracking number and a link to the carrier’s tracking website. This allows you to monitor the progress of your shipment in real-time.

3.5. What should I do if my order is delayed or lost?

If your shipment is delayed or you believe it has been lost, please contact our Customer Service team immediately at [email protected] or call us at (805) 400-9584. We will work with the carrier to resolve the issue and ensure you receive your order or a suitable replacement.

4. Returns and Refunds

4.1. What is your return policy?

You can return items within 30 days of receiving your order. To be eligible for a return:

  • Items must be unused, unworn, and in their original condition with all tags attached.
  • Customized or personalized items cannot be returned unless defective or incorrect.

4.2. How do I initiate a return or refund?

To start the return or refund process:

  1. Contact Us: Reach out to our Customer Service team via email at [email protected], phone at (805) 400-9584, or through our Contact Form.
  2. Provide Information: Include your order number, the item(s) you wish to return, and the reason for the return. For damaged items, please provide photographs as evidence.
  3. Receive Instructions: Our team will guide you through the return process and provide necessary shipping details.

4.3. What is the refund process?

Once your return is approved:

  • Refund Timeframe: Refunds are processed within 2-5 business days.
  • Refund Method: Refunds will be issued to your original payment method. It may take additional time for the refund to appear on your statement, depending on your bank or credit card issuer.

4.4. Do you offer exchanges?

Yes, you can exchange an item for a different size, color, or style by following the return process and placing a new order for the desired item, subject to product availability.

4.5. What if I receive a damaged or incorrect item?

If your order arrives damaged or incorrect:

  • Damaged Items: Contact us within 7 days of receiving your order with photographic evidence of the damage. We will arrange for a replacement or refund.
  • Incorrect Items: Notify us within 14 days of the expected delivery date. We will investigate and ensure you receive the correct items or a full refund.

4.6. Are there any return shipping costs?

  • Free Shipping Orders: Return shipping is free for orders over $199 unless the return is due to a defect or error on our part.
  • Standard Shipping Orders: A flat return shipping fee of $7.99 applies for orders under $199 unless the return is due to a defect or error on our part.

Note: We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

5. Cancellations

5.1. How can I cancel my order?

You can cancel your order within 24 hours of placement or before it has been shipped. To cancel, contact our Customer Service team immediately via:

5.2. What happens if I cancel my order?

Upon successful cancellation:

  • Refund Timeframe: Refunds are processed within 2-5 business days.
  • Refund Method: Refunds will be issued to your original payment method. Shipping fees for standard shipping orders under $199 will be refunded unless the cancellation is due to a defect or error on our part.

Note: Once your order has been shipped, cancellations are no longer possible. Please refer to our Returns & Refunds Policy for assistance.

6. Payment and Security

6.1. What payment methods do you accept?

We accept the following secure payment methods:

  • Stripe: Supports a wide range of credit and debit cards, including Visa, MasterCard, American Express, Discover, and more.
  • PayPal: Allows you to pay using your PayPal account balance, linked bank accounts, or credit/debit cards.

6.2. Is my payment information secure?

Yes, your payment information is secure. We use:

  • Encryption: All transactions are encrypted using Secure Socket Layer (SSL) technology.
  • PCI Compliance: Adherence to the Payment Card Industry Data Security Standard (PCI DSS).
  • Secure Payment Gateways: Payments are processed through Stripe and PayPal, ensuring your information remains confidential and protected.

Important: We do not store your payment information on our servers. All payment details are managed directly by Stripe and PayPal.

6.3. What currencies do you accept?

All transactions on rollingtummy.com are conducted in US Dollars (USD).

7. Order Tracking

7.1. How can I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to the carrier’s tracking website. This allows you to monitor the progress of your shipment in real-time.

8. Taxes

8.1. Do you charge sales tax?

Yes, a sales tax of 5% is applied to all orders shipped within the United States. This tax is calculated based on the shipping address provided during checkout.

9. Handling Damaged or Lost Items

9.1. What should I do if my item is damaged or lost during transit?

  • Damaged Items: Contact us within 7 days of receiving your order with photographic evidence of the damage. We will arrange for a replacement or refund.
  • Lost Items: Notify us within 14 days of the expected delivery date. We will investigate with the carrier and ensure you receive a replacement or a full refund.

10. Additional Policies

10.1. What is your DMCA policy?

We respect intellectual property rights and have a comprehensive DMCA Notice and Policy in place. If you believe your copyrighted work has been infringed on our website, please refer to our DMCA Notice and Policy for detailed instructions on how to file a claim.

10.2. Do you have a Privacy Policy?

Yes, your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

10.3. Where can I find your Terms & Conditions?

Our Terms & Conditions outline the rules and regulations for using our website and services. Please review them to ensure you understand your rights and responsibilities.

11. Contact Us

If you have any additional questions or need further assistance, please do not hesitate to reach out to us through the following channels:

Our Customer Service team is available Monday to Friday, from 9:00 AM to 5:00 PM (PST), to assist you with any inquiries or issues you may have.

Thank you for choosing rollingtummy! We are dedicated to providing you with exceptional embroidered clothing and outstanding customer service.