Payment Methods

Effective Date: January 9, 2025

Welcome to rollingtummy, a distinguished brand under CENTRAL CAL RENOVATIONS LLC. We are committed to providing you with high-quality embroidered clothing and a seamless shopping experience. This Payment Methods Policy outlines the terms and conditions related to the payment options available on our website. Please read this policy carefully to understand our practices regarding payments, security, and billing.

1. Company Information

CENTRAL CAL RENOVATIONS LLC
Brand Name: rollingtummy
Address: 4816 W Nellis Ave, Visalia, CA 93277, United States
Contact Email: [email protected]
Customer Service Phone: (805) 400-9584

2. Accepted Payment Methods

At rollingtummy, we strive to offer our customers convenient and secure payment options. We currently accept the following payment methods:

  • Stripe: A trusted and secure payment processing platform that supports a wide range of credit and debit cards, including Visa, MasterCard, American Express, Discover, and more.

  • PayPal: A widely recognized online payment system that allows you to pay using your PayPal account balance, linked bank accounts, or credit/debit cards.

3. Payment Security

Your financial security is our top priority. To ensure that your payment information is handled safely and securely, we implement the following measures:

  • Encryption: All transactions are encrypted using Secure Socket Layer (SSL) technology to protect your sensitive information during transmission.

  • PCI Compliance: We adhere to the Payment Card Industry Data Security Standard (PCI DSS) to ensure that all payment data is handled securely.

  • Secure Payment Gateways: Payments are processed through secure and reputable gateways, namely Stripe and PayPal, which comply with the highest security standards in the industry.

Important: We do not store your payment information on our servers. All payment details are managed directly by Stripe and PayPal, ensuring that your information remains confidential and secure.

4. Payment Processing Time

  • Immediate Processing: Once your payment is authorized, it is processed immediately through Stripe or PayPal. You will receive a confirmation email once your payment has been successfully processed.

  • Authorization Holds: In some cases, an authorization hold may be placed on your account to verify the availability of funds. This hold is temporary and does not constitute a charge. It will be released once the transaction is completed or declined.

5. Billing Information

To process your payment efficiently, please ensure that all billing information provided during checkout is accurate and up-to-date. This includes:

  • Name: The name on the credit/debit card or PayPal account.

  • Billing Address: The address associated with your payment method.

  • Contact Information: A valid email address and phone number for order and payment confirmations.

Incorrect or mismatched billing information may result in delays or declines in processing your payment.

6. Currency

All transactions on rollingtummy.com are conducted in US Dollars (USD). Please ensure that your payment method supports transactions in USD to avoid any additional conversion fees or issues during the payment process.

7. Fraud Prevention

We employ advanced fraud detection systems to protect both our customers and our business from fraudulent activities. These measures include:

  • Transaction Monitoring: Continuous monitoring of transactions for suspicious activity or patterns.

  • Address Verification System (AVS): Verification of the billing address provided against the address on file with the payment method issuer.

  • Card Verification Value (CVV): Requirement of the CVV code for credit/debit card transactions to ensure the legitimacy of the payment method.

If any transaction is flagged as potentially fraudulent, we reserve the right to suspend or cancel the order and contact you for further verification.

8. Errors and Discrepancies

In the event of any errors or discrepancies related to your payment, please contact our Customer Service team immediately. Common issues may include:

  • Duplicate Charges: If you notice multiple charges for a single order, please reach out to us for resolution.

  • Incorrect Amounts: If the amount charged does not match your order total, contact us to correct the discrepancy.

  • Failed Transactions: If your payment fails to process, ensure that your billing information is correct and that your payment method has sufficient funds. You may also try using an alternative payment method.

Our team is dedicated to resolving any payment-related issues promptly to ensure your satisfaction.

9. Chargebacks and Disputes

While we strive to provide excellent service and satisfaction, there may be instances where a chargeback or dispute is initiated by a customer. In such cases:

  • Notification: We will notify you immediately if a chargeback is filed against your order.

  • Evidence Submission: We may request evidence to support the legitimacy of the transaction, such as order confirmations, shipping details, and communication records.

  • Resolution: We will work diligently to resolve the dispute in collaboration with the payment processor to ensure a fair outcome for both parties.

Please contact us directly if you have any concerns or issues with your order to prevent the need for a chargeback.

10. Refunds

Refunds for eligible orders are processed through the original payment method used during the purchase. The refund process adheres to the following guidelines:

  • Processing Time: Refunds are processed within 2-5 business days from the date the refund is approved.

  • Notification: You will receive an email confirmation once your refund has been initiated.

  • Bank Processing: Please note that it may take additional time for the refunded amount to appear on your statement, depending on your bank or credit card issuer.

Note: Shipping fees are refundable only for orders under $199 that do not qualify for free shipping, and only if the return is not due to a defect or error on our part.

11. Payment Disputes

If you encounter any issues or disputes related to your payment, please contact our Customer Service team as soon as possible:

Our team is available Monday to Friday, from 9:00 AM to 5:00 PM (PST), to assist you with any payment-related inquiries or concerns.

12. Handling Charges

To ensure the quality and presentation of our embroidered clothing, rollingtummy may apply handling charges to certain orders. These charges cover costs associated with packaging, quality control, and preparation for shipment. Handling charges, if applicable, will be clearly indicated during the checkout process.

13. Changes to the Payment Methods Policy

rollingtummy reserves the right to modify this Payment Methods Policy at any time. Any changes will be effective immediately upon posting to our website. We encourage you to review this policy periodically to stay informed about our payment practices.

14. Contact Us

If you have any questions or concerns regarding our Payment Methods Policy, please do not hesitate to reach out to us through the following channels:

Our Customer Service team is available Monday to Friday, from 9:00 AM to 5:00 PM (PST), to assist you with any inquiries or issues you may have.

Thank you for choosing rollingtummy! We are dedicated to providing you with exceptional embroidered clothing and ensuring a secure and pleasant shopping experience.