Returns & Refund Policy

At nicesnkpro, we strive to provide a seamless and enjoyable shopping experience for all our customers. However, we understand that sometimes returns or exchanges may be necessary. Below are the comprehensive details of our Returns & Refund Policy to ensure transparency and to help guide you through the process.

Eligibility for Returns and Exchanges

We want you to be completely satisfied with your purchase. If you are not satisfied with your order, we are happy to offer a return or exchange under the following conditions:

  • The item must be returned within 30 days of receipt.
  • The product should be in its original condition, including tags, packaging, and any accessories that came with the item.
  • The item must not be worn, used, or damaged (except for items received damaged, which are covered under the Damaged or Defective Products section).
  • Proof of purchase, such as an order confirmation or receipt, must be provided.

How to Return or Exchange an Item

To initiate a return or exchange, please follow these steps:

  1. Contact Us: Send us an email at [email protected] within 30 days of receiving your product to request a return or exchange.
  2. Return Authorization: After we verify your request, we will issue you a Return Merchandise Authorization (RMA) number. This is required for processing your return or exchange.
  3. Prepare the Return: Please pack the item securely in the original packaging, including any accessories and documentation. Clearly write the RMA number on the outside of the package.
  4. Ship the Item Back: Send the item back to us at:
    A & N Shoe Service LLC 1077 Baxter Street, Suite I ,Athens, GA 30606
    Please note: Shipping costs for the return are the responsibility of the customer, except for items that were shipped in error or are defective.

Return Conditions

We accept returns for the following conditions:

  • Unused, undamaged products.
  • Products returned with their original packaging and accessories.
  • Proof of purchase is provided.
  • Items are returned within the 30-day return window.

Return Shipping Costs

The customer is responsible for the shipping costs associated with returns, except in the case of defective or damaged products.

  • Defective or Damaged Products: If the item is received damaged or defective, we will provide a pre-paid return shipping label for you to return the product at no cost.
  • Non-Defective Returns: The customer must bear the shipping charges for returns.

Non-Returnable Items

For hygiene and safety reasons, the following items are non-returnable:

  • Personalized or custom-made items
  • Items marked as “final sale”
  • Worn or used shoes or apparel
  • Any items that are returned without their original packaging

Damaged or Defective Products

If you receive an item that is damaged or defective, we apologize for the inconvenience. Please notify us within 7 days of receiving the product. We will either:

  • Replace the product at no additional cost, or
  • Issue a full refund, depending on your preference and availability of stock.

To assist in processing your return, please send us the following:

  • Clear pictures of the damaged or defective item
  • Your order number
  • A brief description of the issue

Exchange Policy

We offer exchanges for products that are returned in their original, unused condition within 30 days of receipt. The exchange can be made for a different size, color, or style, based on availability.

  • If the new item you want is of a higher value, you will be required to pay the difference.
  • If the item is of lower value, we will refund the difference to you.

Reason for Return

While we do not require you to provide a reason for your return, understanding your feedback helps us improve. If you’d like to share why you’re returning the item (e.g., size issues, dissatisfaction with quality), it would be greatly appreciated but is not mandatory.

Can I Change My Shipping Address?

If you need to change your shipping address after placing your order, please contact us immediately. We can make changes to your address as long as your order has not yet been processed or shipped. Once an order has been shipped, we are unable to modify the address.

Cancellation Policy

You can cancel your order within 24 hours of placing it, provided the item has not been shipped. If your order has already been shipped, you will need to follow the standard return process. If you wish to cancel your order, please reach out to us at [email protected] as soon as possible.

Refund Policy

Refunds for returned items will be processed within 2-5 business days of receiving and inspecting the returned product.

  • If the product is eligible for a return, a refund will be issued to the original payment method used at checkout.
  • If you paid via credit card or PayPal, your refund may take an additional 3-5 business days to appear on your account, depending on your bank’s processing times.
  • In cases of exchanges, the refund or additional charge will be calculated based on the new item.

Broken or Unsatisfactory Items

If you receive an item that is broken or not as described on the website, please reach out to us immediately. We will either replace the item or issue a full refund based on your preference.

Contact Us

If you have any questions or concerns about your return, refund, or exchange, please don’t hesitate to contact us:

Company Name: A & N Shoe Service LLC

Company Number: 18012535

Address: 1077 Baxter Street, Suite I, Athens, GA, 30606, United States

Email: [email protected]

Phone: +1(205) 209-8885 ‪

Business Hours: Monday – Friday 8:00 am – 6:00 pm (Pacific Time, PT)

Response Time: Our customer service team typically responds within 12 hours during business days

Note: By shopping at nicesnkpro, you are agreeing to the terms outlined in this Returns & Refund Policy. If you have any doubts or queries, please feel free to contact us for further clarification. We are committed to ensuring your satisfaction with every purchase.