Shipping Policy
Effective Date: January 9, 2025
Welcome to rollingtummy! We are committed to providing you with high-quality embroidered clothing and ensuring a seamless shopping experience. This Shipping Policy outlines the terms and conditions related to the shipment of your orders. Please read it carefully to understand our practices regarding shipping, handling, and returns.
1. Company Information
CENTRAL CAL RENOVATIONS LLC
Brand Name: rollingtummy
Address: 4816 W Nellis Ave, Visalia, CA 93277, United States
Contact Email: [email protected]
Customer Service Phone: (805) 400-9584
2. Order Processing Time
All orders are processed within 2-4 business days from Monday to Friday, between 9:00 AM – 5:00 PM. Orders placed on weekends or holidays will be processed on the next business day.
3. Shipping Time
Once your order has been processed, it will be shipped using one of our trusted carriers: FedEx, UPS, or USPS. The estimated shipping time is 7 to 15 business days from Monday to Friday, between 9:00 AM – 5:00 PM.
4. Shipping Rates
- Free Shipping: Orders over $199 qualify for free standard shipping within the United States.
- Standard Shipping: Orders under $199 will incur a flat shipping fee of $7.99.
5. Shipping Methods
We utilize reliable shipping carriers to ensure your embroidered clothes reach you safely and promptly:
- FedEx
- UPS
- USPS
You can choose your preferred shipping method at checkout if multiple options are available.
6. Tracking Your Order
Once your order has been shipped, you will receive a confirmation email containing your tracking number and a link to the carrier’s tracking website. This allows you to monitor the progress of your shipment in real-time.
7. Shipping Destinations
rollingtummy currently ships exclusively within the United States. We do not offer international shipping at this time. Please ensure that your shipping address is within the U.S. to avoid any delays or issues with your order.
8. Tax Information
A sales tax of 5% will be applied to all orders shipped within the United States. This tax is calculated based on the shipping address provided during checkout.
9. Delivery Problems
If you experience any issues with the delivery of your order, such as delays or incorrect shipments, please contact our Customer Service team immediately at [email protected] or call us at (805) 400-9584. We are here to assist you and resolve any problems promptly.
10. Damaged or Lost Items
Damaged Items: If your order arrives damaged, please contact us within 7 days of receiving the shipment. Provide photographs of the damaged items and the packaging. We will arrange for a replacement or refund based on the situation.
Lost Items: In the rare event that your shipment is lost in transit, please notify us within 14 days of the expected delivery date. We will initiate an investigation with the carrier and ensure that you receive either a replacement or a full refund.
11. Returns & Exchanges
We strive to ensure your complete satisfaction with your purchase. If you need to return or exchange an item, please follow the guidelines below:
- Eligibility: Items must be returned within 30 days of receipt. Items must be in their original condition, unworn, and with all tags attached.
- Return Process: Contact our Customer Service team at [email protected] or visit our Contact Page to initiate a return or exchange.
- Return Shipping: Customers are responsible for return shipping costs unless the item is defective or damaged upon arrival.
- Refunds: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 7-10 business days.
Exchanges: If you wish to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.
12. Handling Charges
To ensure the quality and presentation of our embroidered clothing, rollingtummy may apply handling charges to certain orders. These charges cover the costs associated with packaging, quality control, and preparation for shipment. Handling charges, if applicable, will be clearly indicated during the checkout process.
13. Shipping Policy Modifications
rollingtummy reserves the right to modify this Shipping Policy at any time. Any changes will be effective immediately upon posting to our website. We encourage you to review this policy periodically to stay informed about our shipping practices.
14. Contact Us
If you have any questions or concerns regarding our Shipping Policy, please do not hesitate to reach out to us through the following channels:
- Email: [email protected]
- Contact Form: https://rollingtummy.com/contact/
- Phone: (805) 400-9584
Our Customer Service team is available Monday to Friday, from 9:00 AM to 5:00 PM (PST), to assist you with any inquiries or issues you may have.
Thank you for choosing rollingtummy! We are dedicated to providing you with exceptional embroidered clothing and outstanding customer service.